Privacy Policy

Effective Date: 05/28/25

Glow Skin Lab (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our physical location, use our services, or interact with us online.

1. Collection of Personal Data

We may collect and process the following types of personal data:

• Full name, contact number, email address

• Skin concerns and health-related information necessary for treatments

• Date of birth or NRIC (if needed for identification)

• Payment and billing information

• Photos or videos taken for treatment progress (with consent)

• Social media handle (when booking via Instagram or TikTok)

2. Purpose of Data Collection

Your data is collected for purposes including but not limited to:

• Scheduling and confirming appointments

• Providing tailored skincare treatments and advice

• Processing payments and issuing receipts

• Sending promotional updates (only with your consent)

• Responding to inquiries and service-related requests

• Ensuring compliance with legal and regulatory obligations

3. Consent

By providing your personal data to us, whether through booking platforms, social media, or in person, you consent to our collection, use, and disclosure of your personal data for the stated purposes.

You may withdraw your consent at any time by contacting us (see Section 7). However, this may affect our ability to serve you.

4. Disclosure of Personal Data

We may share your data with:

• Employees and service providers strictly for service-related purposes

• Third-party platforms for appointment scheduling or marketing (e.g., WhatsApp, Instagram)

• Government authorities when required by law

We do not sell, rent, or trade your personal data.

5. Data Security

We implement reasonable security measures to protect your data, including:

• Secure storage of physical and digital records

• Restricted access to client data

• Regular review of data handling practices

6. Retention of Data

We retain your data only as long as necessary for business or legal purposes. Data that is no longer needed will be securely deleted or anonymized.

7. Access, Correction, and Withdrawal

You have the right to:

• Access your personal data held by us

• Request correction of inaccurate data

• Withdraw consent for the use of your data

To exercise any of these rights, contact us at:

📍 Glow Skin Lab 371 Beach Rd, City Gate #B1-51 , Singapore 199597
📧 enquiries@glowskinlab.sg
📱 +6587662235

8. Updates to This Policy

We may update this policy from time to time. Changes will be posted on our website or made available at our physical location. Please review it periodically.